Terms and Conditions

SIM Card Geek is powered by Mobal Communications.  We’ve been providing phone solutions to worldwide travelers since 1989.  We’re experts in travel phone and SIM solutions, with offices  in Japan, the UK and the USA.

As a SIM Card Geek customer, you’re instantly one of the family! SIM Card Geek customers automatically become part of our special business entity with access to exclusive offers from time to time, made solely to those within our business entity and other businesses.

MONEY BACK GUARANTEE:

If you’re not completely satisfied with your order for any reason you can take advantage of our Money Back Guarantee. Simply email us at support@simcardgeek.com within seven days of receipt and tell us why you are not satisfied. We will send you return instructions, and we will refund the sale price after you have returned it. Shipping charges are non refundable. The package you received from SIM Card Geek must be returned complete (including any batteries, chargers, leads, manuals etc.) in undamaged condition, and in its original packaging.

SHIPPING:

Orders must be received by 3.30pm EST. Not all shipping services are available in all areas. A signature may be required at delivery. Shipping to countries outside of the US may be subject to Customs clearance delays, and you may be liable for import duties and taxes – we have no control over these charges and cannot predict what they may be. There is a $10 charge for re-routing or canceling your order after it has been shipped. Please check the contents of your package carefully and notify us within 7 days of any missing or incorrect items.

BILLING CHARGES:

Equipment and shipping charges are taken from your preferred payment provider (credit card, PayPal, etc.) before shipping.

EQUIPMENT PROBLEMS:

Any problems you have with the equipment must be reported to SIM Card Geek as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.

REPLACEMENTS:

If there is a fault with the equipment within 12 months of purchase, we will replace it. Please contact us for instructions.

RESTRICTIONS:

You must not transfer the ownership of or sell or rent the equipment. We reserve the right to limit or reject orders/activations or to terminate the contract at any point, without explanation and such termination will be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

SIM CARD GEEK POWERED BY MOBAL COMMUNICATIONS INC.

Mobal Communications Inc.
928 Broadway, Suite 903,
New York, NY, 10010

This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. “We” refers to SIM Card Geek, “You” refers to the person buying the equipment.

30th May 2018

SIMCard Geek guarantees that the majority of profits go to charity. Read more.